Frequently Asked Questions
The service is free for the buyer; Propi does not charge any commission.
For the purchase of a new property:
1. Accept the terms and conditions for the free credit bureau evaluation.
2. Select the project and unit to pre-book.
3. Submit the completed Compliance form and provide all required documentation, such as a valid identity document (either a National Identity Document or Passport), proof of salary, documentation of the payment method, among others. If you are a foreigner, you must have a temporary residence permit that does not exceed 4 years.
4. Be approved by the developer's compliance department.
5. Make the reservation payment.
If it is a used property:
1. Accept the terms and conditions for the free credit bureau evaluation.
2. Select the unit to reserve.
3. Make an offer.
4. Submit the completed Compliance form and provide all required documentation, such as a valid identity document (either a National Identity Document or Passport), proof of salary, documentation of the payment method, among others. If you are a foreigner, you must have a temporary residence permit that does not exceed 4 years.
5. Be approved by the Propi compliance area.
6. Make the reservation payment.
To make the purchase, you must meet the following requirements:
1. Have the necessary resources for the purchase, whether paying in cash or through a loan. Remember that there are expenses associated with the purchase, such as notary fees.
2. Have the necessary documentation to carry out the purchase.
1. Accept the terms and conditions for the free credit bureau evaluation.
2. Select the project and unit to pre-book.
3. Submit the completed Compliance form and provide all required documentation, such as a valid identity document (either a National Identity Document or Passport), proof of salary, documentation of the payment method, among others. If you are a foreigner, you must have a temporary residence permit that does not exceed 4 years.
4. Be approved by the developer's compliance department.
5. Make the reservation payment.
If it is a used property:
1. Accept the terms and conditions for the free credit bureau evaluation.
2. Select the unit to reserve.
3. Make an offer.
4. Submit the completed Compliance form and provide all required documentation, such as a valid identity document (either a National Identity Document or Passport), proof of salary, documentation of the payment method, among others. If you are a foreigner, you must have a temporary residence permit that does not exceed 4 years.
5. Be approved by the Propi compliance area.
6. Make the reservation payment.
To make the purchase, you must meet the following requirements:
1. Have the necessary resources for the purchase, whether paying in cash or through a loan. Remember that there are expenses associated with the purchase, such as notary fees.
2. Have the necessary documentation to carry out the purchase.
Una vez que seas aprobado por el área de cumplimiento del desarrollador y recibas la notificación por correo, sigue estos pasos para pagar la reserva:
1. Ingresa a tu cuenta en https://www.propilatam.com/app/sv/auth/login
2. Selecciona la opción “Mis Inversiones” que se encuentra en la parte superior de la pantalla
3. Selecciona la unidad específica y luego selecciona “Pagar”
4. Elige la opción de pago que más te acomode y ¡listo!
Para garantizar tu seguridad, trabajamos en estrecha colaboración con Banco Cuscatlán y operamos sobre su plataforma digital, respaldada integralmente por el Banco Central de Reserva. Utilizar esta plataforma es rápido, sencillo y te permite realizar pagos de manera segura con tarjetas bancarias y transferencias.
1. Ingresa a tu cuenta en https://www.propilatam.com/app/sv/auth/login
2. Selecciona la opción “Mis Inversiones” que se encuentra en la parte superior de la pantalla
3. Selecciona la unidad específica y luego selecciona “Pagar”
4. Elige la opción de pago que más te acomode y ¡listo!
Para garantizar tu seguridad, trabajamos en estrecha colaboración con Banco Cuscatlán y operamos sobre su plataforma digital, respaldada integralmente por el Banco Central de Reserva. Utilizar esta plataforma es rápido, sencillo y te permite realizar pagos de manera segura con tarjetas bancarias y transferencias.
Yes, you can share the photos you already have with our agents. However, these will be analyzed to ensure they meet Propi's quality standards. In addition, a visit to your property will be scheduled to take a 360 tour, which is completely free of charge.
1. VISA or Mastercard debit and credit cards: You can make the monthly payment using debit or credit cards. There is a platform maintenance surcharge.
2. Bank transfers: This option involves transferring the rental amount directly to Propi's bank account.
2. Bank transfers: This option involves transferring the rental amount directly to Propi's bank account.
During the process of buying a new home, you'll have the support and guidance of one of our Propers, expert real estate professionals. In some cases, a real estate advisor from a partner developer may also participate in the consultations.
One of our Propers, expert real estate professionals, will accompany and advise you in the decision-making process.
Absolutely! At Propi, we maintain strong partnerships with real estate developers across the country. We guarantee that our inventory is always up-to-date and that prices remain aligned with those set by the developers' sales teams, without any additional markups. Our advantages lie primarily in digital processes, where we've managed to reduce processing time by 80% compared to traditional methods. We are the digital arm of real estate developers.
Furthermore, all projects and developers undergo a rigorous compliance process regarding the progress of paperwork, construction progress, and estimated delivery dates of the property.
Furthermore, all projects and developers undergo a rigorous compliance process regarding the progress of paperwork, construction progress, and estimated delivery dates of the property.
One of our Propers will assist you with the process. The down payment amount will depend on the specific project you're buying from, as each project may have different down payment requirements, generally ranging from 10% to 30% of the unit's value. This payment is made upon signing the purchase agreement. The down payment is transferred to the accounts provided by the developer, and in some cases, it can also be paid directly to Propi.
One of our representatives will assist you with the process. We offer financial advisory services, and depending on your profile, we can refer you to the appropriate bank to process your loan application.
Depending on your credit profile, each bank may offer you various options. Ideally, you should choose the most convenient option in terms of interest rate, term, and your needs.
Depending on your credit profile, each bank may offer you various options. Ideally, you should choose the most convenient option in terms of interest rate, term, and your needs.
One of our Propers will assist you with the closing process, working alongside the developer's team. If your purchase includes financing, the mortgage team from your chosen lender will also be involved.
1. Schedule a visit to the property of your dreams and receive support from our professional advisors.
2. Make an offer through our bidding process, which is 100% online.
3. Wait for the owner to accept your offer.
4. Count on our legal team to draft the purchase agreement, with the possibility of signing it 100% online.
5. Receive our guidance in the deed signing process.
6. Propi delivers your new home.
2. Make an offer through our bidding process, which is 100% online.
3. Wait for the owner to accept your offer.
4. Count on our legal team to draft the purchase agreement, with the possibility of signing it 100% online.
5. Receive our guidance in the deed signing process.
6. Propi delivers your new home.
It's 100% digital and FREE! Don't worry about hiring a lawyer or incurring additional costs. You'll receive the contract digitally on Propi and in your email after the owner approves your offer. You have 3 days to send the signed contract and pay the reservation fee.
Save time by avoiding physical visits and join the digital revolution. We can manage a notarized contract for your peace of mind, in partnership with our firms.
Promoción valida desde el 1 de marzo al 31 de mayo de 2025. Inmueble debe estar ubicado en la zona metropolitana de San Salvador y los distritos de Nuevo Cuscatlán, Antiguo Cuscatlán, y Santa Tecla. Inmueble debe contar con avalúo realizado por perito certificado, precio de avalúo será respetado para publicado en la plataforma Web y contar con facilidad para agendar visitas con posibles compradores. El inmueble no debe estar publicado en otras plataformas o canales de venta con un precio menor que el utilizado en la plataforma Web de PROPI. La comisión de esta promoción será del 3.5% + IVA sobre el valor de venta de su propiedad, por lo que su propiedad será comercializada en 30 días, es decir la firma de la promesa de compraventa del inmueble, pero si la propiedad se comercializa en más de 30 días la comisión será del 2.5% + IVA sobre el valor de venta de la propiedad.
Simply fill out the form with your full name, phone number, email address, area and property type, and then click the 'Post Property' button.
One of our agents will contact you to schedule a photo shoot and get your property ready to be rented through Propi. Before the sale is finalized, make sure you have uploaded the personal or institutional documents that confirm your ownership of the property to your dashboard.
One of our agents will contact you to schedule a photo shoot and get your property ready to be rented through Propi. Before the sale is finalized, make sure you have uploaded the personal or institutional documents that confirm your ownership of the property to your dashboard.
1. DUI (Unique Identity Document): This document is essential for personal identification and is required in the sales process.
2. Tax Clearance: Make sure you have tax clearance, which shows that you are up to date with your tax obligations.
3. Tax Payment, if applicable: Some real estate transactions may be subject to taxes. Make sure you comply with any tax obligations related to the sale of the property.
4. Payment of Registration Fees: You must cover the corresponding registration fees to formalize the transaction.
5. Municipal Solvency: Verify that you have municipal solvency, a document that confirms that you have no outstanding debts with the local government.
2. Tax Clearance: Make sure you have tax clearance, which shows that you are up to date with your tax obligations.
3. Tax Payment, if applicable: Some real estate transactions may be subject to taxes. Make sure you comply with any tax obligations related to the sale of the property.
4. Payment of Registration Fees: You must cover the corresponding registration fees to formalize the transaction.
5. Municipal Solvency: Verify that you have municipal solvency, a document that confirms that you have no outstanding debts with the local government.
Yes, you can share the photos you already have with our agents. However, these will be analyzed to ensure they meet Propi's quality standards. In addition, a visit to your property will be scheduled to take a 360 tour, which is completely free of charge.
We currently offer our services in the metropolitan areas of San Salvador, La Libertad, and Santa Ana.
We specialize in residential properties, whether houses or apartments. We do not manage individual room rentals. In addition, it is essential that the property is in optimal condition to offer a decent living environment and is located within our coverage area, with a minimum rental period of 6 months.
La comisión de venta es el 3.5% + IVA sobre el valor del inmueble exclusivo en Propi.
In addition to Propi's commission, you must pay ISR (Income Tax).
Exclusivity is not required for your property, and you only pay if we find a buyer. Plus, you can list it for both sale and rent simultaneously.
The time it takes to sell a property is directly related to the price. If the price is more competitive and fair, the sale is likely to be completed more quickly.
At Propi, we strive to streamline the sales process using technology.
At Propi, we strive to streamline the sales process using technology.
As the owner, you will receive payment into your account on the day the deed is signed, via bank transfer or check, depending on the payment entity.
Our team analyzes buyers based on their credit limit and their personal resources. We also consider the date they wish to make the purchase.
The commission is divided into two parts: 50% is paid at the time of signing the purchase agreement, and the remaining 50% is settled upon signing the deed.
In just 7 steps! Schedule your free photo session on the website and share your property information. You'll be assigned a dedicated agent for personalized support.
1. The photo session is carried out with our Propers Photographers trained to take the best photos, videos and 360 tours of your property.
2. The property will be listed on Propi and other real estate portals approximately 48 hours after the photos are taken. We will notify you when it is available.
3. In addition to being published on Propi and other portals, we will invest in advertising to increase visibility and ensure that your property is sold as soon as possible.
4. Our Propers accompany those interested in the property on a tour and answer all questions.
5. The interested buyer goes through a pre-qualification process and can then make an offer on Propi, which you can accept, negotiate, or reject.
6. Once the offer is accepted, the reservation contract is signed and the buyer has 24 hours to pay the reservation fee.
7. Within 45 days after the reservation payment, the client must cancel the remaining balance and complete the deed; otherwise, the already paid reservation may incur penalties.
8. The deed is signed.
9. Then the handover of the property is coordinated.
And that's it! Your property is sold.
To complete the sale, you must meet the following requirements:
The property must be free of liens, the mortgage must be up to date, and municipal taxes must be paid. Remember that there are expenses associated with the sale, such as income tax. You must have all the necessary documentation to complete the purchase.
1. The photo session is carried out with our Propers Photographers trained to take the best photos, videos and 360 tours of your property.
2. The property will be listed on Propi and other real estate portals approximately 48 hours after the photos are taken. We will notify you when it is available.
3. In addition to being published on Propi and other portals, we will invest in advertising to increase visibility and ensure that your property is sold as soon as possible.
4. Our Propers accompany those interested in the property on a tour and answer all questions.
5. The interested buyer goes through a pre-qualification process and can then make an offer on Propi, which you can accept, negotiate, or reject.
6. Once the offer is accepted, the reservation contract is signed and the buyer has 24 hours to pay the reservation fee.
7. Within 45 days after the reservation payment, the client must cancel the remaining balance and complete the deed; otherwise, the already paid reservation may incur penalties.
8. The deed is signed.
9. Then the handover of the property is coordinated.
And that's it! Your property is sold.
To complete the sale, you must meet the following requirements:
The property must be free of liens, the mortgage must be up to date, and municipal taxes must be paid. Remember that there are expenses associated with the sale, such as income tax. You must have all the necessary documentation to complete the purchase.
Absolutely! And it's completely free. Select your favorite property, click on 'Schedule a visit,' and choose the date and time you'd like to visit. One of our Propers will contact you to arrange the visit. Remember to include your ID to avoid any issues entering the property you'll be visiting.
Simply fill out the form with your full name, phone number, email address, the area, and the type of property, and then click the 'List Property' button.
One of our agents will contact you to schedule a photo shoot so your property is ready to be rented through Propi. Before the rental is finalized, make sure you’ve uploaded the personal or institutional documents confirming your ownership of the property to your dashboard.
One of our agents will contact you to schedule a photo shoot so your property is ready to be rented through Propi. Before the rental is finalized, make sure you’ve uploaded the personal or institutional documents confirming your ownership of the property to your dashboard.
Notify your assigned Proper! You can log into your portal and cancel the visit from there by simply selecting 'Cancel' or 'Reschedule', or you can also tell your assigned Proper to cancel or reschedule the visit at your convenience.
1. Accept the terms and conditions for the free credit bureau evaluation.
2. Have verifiable family income that is at least 2.5 times greater than the rent amount.
3. Submit proof of salary.
4. Provide a valid identity document, either the Single Identity Document (DUI) or Passport.
5. If you are a foreigner, you must have a temporary residence permit that does not exceed 4 years.
2. Have verifiable family income that is at least 2.5 times greater than the rent amount.
3. Submit proof of salary.
4. Provide a valid identity document, either the Single Identity Document (DUI) or Passport.
5. If you are a foreigner, you must have a temporary residence permit that does not exceed 4 years.
1. Payment of the first month's rent: This is the amount corresponding to the first month's stay in the property and is usually paid at the time of signing the lease agreement.
2. Security Deposit Payment: This is an additional payment equivalent to one month's rent. The deposit is only payable in the first month and is intended to cover any potential damages or breaches of contract during the tenancy period. In some cases, this deposit may be refunded at the end of the lease, subject to certain conditions.
2. Security Deposit Payment: This is an additional payment equivalent to one month's rent. The deposit is only payable in the first month and is intended to cover any potential damages or breaches of contract during the tenancy period. In some cases, this deposit may be refunded at the end of the lease, subject to certain conditions.
1. Log in to your account at https://www.propilatam.com/app/sv/auth/login
2. Select the “My Rentals” option located at the top of the screen
3. Select Pay
4. Choose the payment option that suits you best and you're all set!
To ensure your security, we work closely with Banco Cuscatlán and operate on its digital platform, which is fully backed by the Central Reserve Bank. Using this platform is quick and easy, and it allows you to make secure payments with bank cards and transfers.
2. Select the “My Rentals” option located at the top of the screen
3. Select Pay
4. Choose the payment option that suits you best and you're all set!
To ensure your security, we work closely with Banco Cuscatlán and operate on its digital platform, which is fully backed by the Central Reserve Bank. Using this platform is quick and easy, and it allows you to make secure payments with bank cards and transfers.
1. VISA or Mastercard debit and credit cards: You can make the monthly payment using debit or credit cards. There is a platform maintenance surcharge.
2. Bank transfers: This option involves transferring the rental amount directly to Propi's bank account.
2. Bank transfers: This option involves transferring the rental amount directly to Propi's bank account.
Once your offer is approved, the property will be reserved for you, and you will have 72 hours to pay the deposit and the first month's rent. If payment is not received within this timeframe, the property will be made available to the public again on the platform.
Rent payments are due monthly between the first and fifth day of each month. Late payments will incur penalties according to the following schedule: a 2% surcharge for payments made between the 6th and 10th, a 4% surcharge for payments made between the 11th and 15th, and a 6% surcharge for payments made between the 16th and 30th. For example, if the rent is $1,000 per month and is paid on the 16th, Propi will charge $1,060.
If you choose to rent a property mid-month, you will be charged a deposit equivalent to one month's rent, plus a pro-rata amount for the remaining days of the month. For example, if the monthly rent is $1,000 and you start renting on the 22nd of a 30-day month, you will pay a $1,000 deposit plus $264 for the remaining eight days of rent. Specific conditions will apply if the landlord offers a Rental Management package, either Plus or Premium. Without a management package, you will be charged a full month's rent plus the deposit.
Yes, of course. If you're a business, you can rent multiple properties based on your credit rating. If you're an individual, contact us for personalized support.
In case of late payment, penalties will be applied according to the following schedule: a 2% surcharge will be applied for payments 6 through 10, a 4% surcharge for payments 11 through 15, and a 6% surcharge for payments 16 through 30. For example, if the monthly rent is $1,000 and is paid on the 16th, Propi will charge $1,060. If payment remains unpaid, legal collection proceedings will begin after the 30th day, and eviction proceedings will begin after the 45th day.
If the property is being managed by Propi, you must make the payment through the Propi portal within the first 5 business days of each month. However, if the property is being managed by the owner, you must make the payment directly to the owner, using the bank account specified in the lease agreement.
1. Go to www.propilatam.com.
2. Select “Log in”. If you don't remember your password, you can select the 'Forgot your password?' option and you will receive an email with a link to reset it.
3. Enter your Propi account email and password.
4. Done! Session started
2. Select “Log in”. If you don't remember your password, you can select the 'Forgot your password?' option and you will receive an email with a link to reset it.
3. Enter your Propi account email and password.
4. Done! Session started
Propi's service—which includes listing your property, a professional photo shoot, a property tour with our Propers, and finding the best tenant—is completely FREE. Upon signing the lease, a brokerage fee equivalent to 1 month’s rent plus VAT applies.
If you choose the Plus Plan to free yourself from worries regarding your property and tenant, this service costs 5.5% plus VAT of the monthly rent, which will be automatically deducted from your monthly payment.
Opting for the Premium Plan, which guarantees your rent, includes everything in the Plus Plan and also ensures 6 months of rent in the event of non-payment. This service costs 7.5% plus VAT of the monthly rent, which will also be automatically deducted from your monthly payment.
If you choose the Plus Plan to free yourself from worries regarding your property and tenant, this service costs 5.5% plus VAT of the monthly rent, which will be automatically deducted from your monthly payment.
Opting for the Premium Plan, which guarantees your rent, includes everything in the Plus Plan and also ensures 6 months of rent in the event of non-payment. This service costs 7.5% plus VAT of the monthly rent, which will also be automatically deducted from your monthly payment.
Simply fill out the form with your full name, phone number, email address, the area, and the type of property, and then click the 'List Property' button.
One of our agents will contact you to schedule a photo shoot so your property is ready to be rented through Propi. Before the rental is finalized, make sure you’ve uploaded the personal or institutional documents confirming your ownership of the property to your dashboard.
One of our agents will contact you to schedule a photo shoot so your property is ready to be rented through Propi. Before the rental is finalized, make sure you’ve uploaded the personal or institutional documents confirming your ownership of the property to your dashboard.
Yes, you can share the photos you already have with our agents. However, these will be analyzed to ensure they meet Propi's quality standards. In addition, a visit to your property will be scheduled to take a 360 tour, which is completely free of charge.
We currently offer our services in the metropolitan areas of San Salvador, La Libertad, and Santa Ana.
We specialize in residential properties, whether houses or apartments. We do not manage individual room rentals. In addition, it is essential that the property is in optimal condition to offer a decent living environment and is located within our coverage area, with a minimum rental period of 6 months.
Of course! Contact us here, through social media, our chatbot, or by email at hola@propilatam.com. We will respond as soon as possible.
The Propers are all the agents, both in-house and freelance, who are part of Propi's sales team. They are divided into two types: Proper Photographer, responsible for verifying the condition of the property, taking photos and videos, and creating 360° virtual tours; and Proper Agent, experts in the field trained to show your property, secure the rental of your property, and provide support to both the tenant and the owner throughout the rental process.
Absolutely! When you list your property, choose the Platform package. Listing, the photo shoot, and showing your property to potential tenants with our Propers are completely free. When you accept a rental offer, you'll only be charged the brokerage fee (equivalent to one month's rent + VAT), which will be deducted from the tenant's first payment.
Absolutely! When you list your property, choose the Plus or Premium package. In addition to listing, a photo shoot, and showing your property to potential tenants, upon acceptance of a rental offer, you'll only be charged a brokerage fee (equivalent to half a month's rent + VAT), which will be deducted from the tenant's first payment. During the term of your lease, you'll receive insurance through our partnership with ASESUISA for up to $5,000, and we'll handle all collections, repairs, and payments to property managers in the Plus package, for 5.5% of the monthly rent plus VAT. If you choose the Premium package, for 7.5% of the monthly rent plus VAT, it includes everything mentioned above, plus guaranteed rent in case of non-payment, ensuring you receive your rent on the 7th of each month.
Of course! Contact us here, through social media, our chatbot, or by email at hola@propilatam.com. We will respond as soon as possible.
If the tenant fails to pay the rent within the first five days of the month, a daily penalty will be applied as stipulated in the lease agreement. If the rent remains unpaid by the 15th, the tenant will be notified by mail and a legal collection process will be initiated, with reports being made to credit bureaus that will negatively impact their credit score. After 30 days of non-payment, eviction proceedings will be initiated.
The tenant has until the first 5 days of the month to make the rent payment. Once made, the money will be deposited into your account within a maximum of 48 hours.
Contents Insurance in partnership with ASESUISA covers damage from fire, lightning, catastrophic events, damage caused by rainwater, drinking water, and/or sewage, as well as damage from electrical currents. It also provides coverage in cases of theft and robbery with violence.
Keep a complete and organized record of visits to your property. Our platform gives you the ability to visualize a complete overview of the activity surrounding your property.
To do this, follow these steps from your Propi account after logging in:
1. Click on 'Offers and properties'.
2. Select the property.
3. Click on 'Visits'.
4. You will be able to coordinate visits.
To do this, follow these steps from your Propi account after logging in:
1. Click on 'Offers and properties'.
2. Select the property.
3. Click on 'Visits'.
4. You will be able to coordinate visits.
Within the Received Offers section, you have the option to accept, reject, and negotiate. To negotiate your offer, you can adjust the monthly rent, the contract term, and the move-in date. This way, you can get the best deal for you.
After you accept the offer, Propi will handle the contract signing, simplifying the process for you. Your only task will be to carefully review the contract and confirm your acceptance.
Save time by avoiding physical visits and join the digital revolution. We can manage a notarized contract for your peace of mind, in partnership with our firms.
1. Go to www.propilatam.com.
2. Select “Log in”. If you don't have an account, select 'Register' and if you don't remember your password, you can select the 'Forgot your password?' option and you will receive an email or text message to reset it.
3. Enter your Propi account email and password
4. Done! Session started
2. Select “Log in”. If you don't have an account, select 'Register' and if you don't remember your password, you can select the 'Forgot your password?' option and you will receive an email or text message to reset it.
3. Enter your Propi account email and password
4. Done! Session started